FAQ

FAQ

How do I register?

You will be able to register online beginning January 2020. Registration forms will also be available in the Preliminary Guide, distributed in January 2020.

 


Cancellation/Refunds Policy

Requests for cancellations and refunds for conference registrations and paid courses must be submitted in writing and postmarked or received by the ODA no later than March 16, 2020.

Refunds of less than $50, or refunds requested after this date, will not be granted. Mail, fax and cheque-processing fees are non-refundable. Unusual requests for a refund will be reviewed on a case-by-case basis and will be granted at the discretion of the ODA.

All cancellations/requests for refunds must include the badge(s) and tickets returned to the ODA. No refunds will be granted if the badge(s) and tickets are not returned to the ODA. An administrative fee of $50 will be applied to all refunds. All refunds will be processed by June 12, 2020.

Important: No refunds will be issued onsite at the ASM.

 


Can I bring my child(ren) to the ASM?

With the exception of babies (under the age of 12 months) in arms on the Exhibits Floor, children under the age of 16 years are not permitted at the ASM. Babies in arms are not permitted in the meeting rooms.

No strollers are permitted on-site at the ASM. Parents with babies in arms should make other arrangements in advance, including supplying themselves with a baby carrier. On-site child care is not available at the ASM. Check with your hotel concierge if child care is required. If an attendee arrives at ASM20 with a child who requires child care, they will not be permitted to enter the event under any circumstances. Room 833 will be made available for the convenience of nursing mothers.

 


How many continuing education points can I earn at the ASM?

For more information please visit our Continuing Education pages:
Continuing Education for Dentists
Continuing Education for Dental Students
Continuing Education for Dental Team

 


How do I get my attendance verified?

For more information please visit our Continuing Education page:
Continuing Education for Dentists

 


I am a dentist from outside Ontario. How do I get my CE credits?

For more information please visit our Continuing Education pages:
Continuing Education for Dentists

 


There are sessions I am unable to attend – can I get the recordings for them?

Yes, you are able to purchase audio recordings – go to our Audio Recordings page for more information.

 


Can I earn additional CE points after the ASM with the audio recordings?

Please visit our Audio Recordings page for more information.

 


Is there free Wi-Fi available at the ASM?

Free Wi-Fi will be available throughout the Metro Toronto Convention Centre at ASM20 in the North and South Buildings, thanks to the generous support of Invisalign.

 


Is there a mobile app for ASM20?

The ASM20 mobile app will be available for download in March 2020.